The website will be open over the Christmas and New Year period 24/7.

The phone lines will be closed from 4pm Monday 23rd December 2024 and will re-open at 9am on Thursday 2nd January 2025. Any orders placed over the Christmas period will be dispatched between Friday 27th December and Tuesday 31st December.

Last Despatch Dates for Guaranteed Pre-Christmas Delivery

 Last dates for orders to be placed on for expected delivery on or before Monday 23rd December 2024:

UK Standard Delivery: Monday 16th December before Midday (12 o'clock)
UK Next Day Delivery: Friday 20th December before Midday (12 o'clock)

**Scottish highlands, Islands, and Northern Ireland and some more remote mainland Scottish areas can take an extra working day at least to deliver so please order one day earlier than stated above.

EXTENDED RETURNS POLICY

In addition to our standard returns policy, all orders placed between 18th November 2024 and 24th December 2024 may be returned before Friday 17th January 2025 for an exchange or refund. To qualify, items must be returned unused and complete with their original packaging, documentation and manuals. 

*Pre-Christmas delivery means the goods will be despatched in time and on a service that is scheduled to arrive on Christmas Eve at the latest. In a very few cases the courier experiences a delay / the person is out or the address is not locatable. Any cause for delay which is beyond our control we will do our best to resolve the matter as quickly as possible. 

If you require any further information regarding Christmas Deliveries with Urban Horse, our products and services or how also we can assist you please do not hesitate to contact us on.

sales@urbanhorse.com